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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bill Herbert

June 26, 2024

1  out of  5 rating by Bill Herbert
"Customer service used to be great with this office. Unfortunately that service is gone and they are unwilling to help with anything."
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Jess L.

May 16, 2024

2  out of  5 rating by Jess L.
"With the prices keep going up sadly after 20+ years of being with state farm we are in the market for new insurance. The prices keep jacking up every month!"
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kim Hicks

April 6, 2024

5  out of  5 rating by kim Hicks
"Recently opened accounts with State Farm. Chandler Farmer is my agent & has been absolutely wonderful. He's always quick to respond, thorough & helped me get the best possible rates & discounts."
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Lady Libra

December 11, 2023

5  out of  5 rating by Lady Libra
"I have been with State Farm for quite awhile and I don’t plan on going anywhere. My local team is Awesome! Kim Causby is my go to person there. She keeps everything in order for me. Kim will contact me and make suggestions when we are changing vehicles or need any changes to the policy. She even kept check on us when we were in a major accident. I truly love this type of rapport with my Agency! All of them there show concern. But Kim’s my Favorite!!! 😊"
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Bettina Hutchings

October 14, 2023

5  out of  5 rating by Bettina Hutchings
"Great job. Responds fast to all questions. I’m a long time home owners policy holder."
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Jim Mitchell

August 25, 2023

5  out of  5 rating by Jim Mitchell
"Patti Souther-State Farm Insurance has been my agent since 1999. Patti and her team have always been there for our family! Three moves, six vehicles, three claims on my teenage daughters truck and even replacing our home's roof. I recently purchased a new truck and Kimberly took care of my insurance with no problems. I highly recommend Patti and her team to everyone. I have moved to Gainesville, GA from Loganville, GA and will continue to use the Patti Souther-State Farm Insurance Agency. Thank you Patti and team."
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Daniel Brock

July 18, 2023

5  out of  5 rating by Daniel Brock
"Patti and her staff are very professional and Patti goes out of her way to make your insurance experience very pleasant and explains it step by step"
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Laine Hunstein

May 15, 2023

5  out of  5 rating by Laine Hunstein
"The Patti Souther State Farm agency is one of the best firms I have had the pleasure of knowing and representing us for our home/auto insurance. They are professional and efficient while at the same time very courteous and always available. Most of my dealings have been with Susan who is a definite asset. I would highly recommend Patti Souther and her staff for any insurance needs."
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Amber Kempner

May 3, 2023

5  out of  5 rating by Amber Kempner
"I have been reaching out to Patti Souther's office for the past several years and Kimberly is AMAZING. She is so accommodating and has walked me through understanding my insurance needs without ever pushing or overselling me. She is truly one of the best insurance agents I have ever worked with. I highly recommend working with Patti Souther and her staff."
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josh hirzel

February 27, 2023

5  out of  5 rating by josh hirzel
"Patti Souther is the best insurance agent around. Her staff is beyond exceptional. I deal with Susan, Joy, Kimberly, and Jane the most and it’s never an unpleasant experience. That could be adding a new vehicle, dealing with an accident, or even as far as trying to just lower your monthly cost, this team is there to help and can get the job done. I moved to the other side of GA and still refuse to find a new agent bc of how great this team is. If you’re looking for an insurance company that cares about you, this is the place you need to be."
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Karen Crane

February 16, 2023

5  out of  5 rating by Karen Crane
"Patti Souther State Farm and her Staff are by far the best insurance company I have ever delt with. They made my claim process so smooth and easy. What they say is what they deliver Promptly. NO lagging on there end either. Highly recommend her and her team. 👍"
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sandra hay

February 13, 2023

5  out of  5 rating by sandra hay
"I am a State Farm policy holder and live in Florida. My dad, who recently passed away was a State Farm policy holder for many years. As executor of his will, I am responsible for making sure his wishes are carried out the way he wanted. I contacted Susan Blair when my dad passed away and speaking to her made my heart warm. She talked about him as if he was a member of the family. I appreciate appreciate the fact that I can contact her anytime and she is so kind and compassionate always. I am so lucky that my dad had caring people he could count on. Even though my dad is no longer here, I can still count on Susan to help me through things. I am thankful for her."
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Patrick Butler

January 29, 2023

5  out of  5 rating by Patrick Butler
"Patti and her team are wonderful to work with, friendly and professional."
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Mickey Hutcheson

November 29, 2022

5  out of  5 rating by Mickey Hutcheson
"I must say, I love working with this office and staff. At 52 years old I've had lots of insurance needs from auto, boat, to homeowner and rental property. This has been my best insurance experience yet. 5 stars all day long!!"
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Tracie Via

September 20, 2022

5  out of  5 rating by Tracie Via
"Kimberly has been the most professional and greatest agent that I have ever worked with. She is extremely honest, helpful, and super knowledgeable. Great office with great people!"
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Carrie Scarborough

September 6, 2022

5  out of  5 rating by Carrie Scarborough
"Worked with Susan Blair on an insurance claim for a client of hers. She was helpful and professional. She worked very hard to get her clients what they needed in order to get the repairs done quickly and correctly. Look forward to working with her again in the future."
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Mary Moore

August 16, 2022

5  out of  5 rating by Mary Moore
"I want to thank Susan Blair for all her help and thoughtfulness she showed.I thought I had a roof leak it turned out to be my upstairs A/C leaking through the ceiling.She guided me through the steps I needed to take. I found the dripping at 11:00p.m. on Sat. after a rain storm so I automatically thought I had a roof leak.On Sunday I called Barrelle roofing at noon the owner Kevin was at church and said he would come as soon as he could.He was very quick to check on it.He found it was a drain line. It is great to find such helpful people. Susan gave me the number to call for the cleanup as my ceiling had come down. Rainbow International of Athens has been fantastic. If you need Insurance don't hesitate to call Patti Souther State Farm....they will take great care of you! Thanks Mary Jane Moore"
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Barbara Griffieth

August 1, 2022

5  out of  5 rating by Barbara Griffieth
"I have been a customer of Patti Souther State Farm for 33 years and have always been treated with the utmost respect from the staff. Susan Blair is always so pleasant and professional. Patti keeps my family informed of any new changes."
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Johnny Smith

July 22, 2022

5  out of  5 rating by Johnny Smith
"They are a great insurance company I would recommend them to anyone"
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Amber Cohran

July 21, 2022

5  out of  5 rating by Amber Cohran
"Love this office and their people! Always super helpful, friendly and kind!"
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Amy Kitchens

July 6, 2022

5  out of  5 rating by Amy Kitchens
"Everyone at Patti Souther State Farm office has gone above and beyond to help me with my insurance needs. They are the BEST!! Give them a Call."
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Jodi York

July 1, 2022

5  out of  5 rating by Jodi York
"Patti Souther's office has handled our business and personal insurance needs for nearly a decade. Her staff is very knowledgeable and quick to provide quality service. Special shout out to Kim and Susan who have been my points of contact through the years!"
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Jennifer Borus

June 30, 2022

5  out of  5 rating by Jennifer Borus
"I have had my insurance policies with Patti Souther and her team for over 20 years. Throughout the years they have always been so extremely helpful with everything that has come up in life. They go over and above to review my policies to ensure that I have the approproprite coverages and that I am receiving the max discounts that would be available to me. If I ever have a question or need anything, they are always responsive, helpful and caring. The team is truly amazing and I know that I can always count on them whenever I need them!"
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Kathleen Heather

June 28, 2022

5  out of  5 rating by Kathleen Heather
"Awesome customer service. Always on top of anything I need or any questions I have. Highly recommend for all your insurance needs."
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Hailey Forrest

May 26, 2022

5  out of  5 rating by Hailey Forrest
"Patti Souther has been working with me, my mom, my siblings, and even my grandma for as long as I can remember! I’ve never had any issues as long as we are in her hands! They are all extremely personable, kind, and actually care about how you’re doing and what they can do to help you out as best they can. Couldn’t say anything negative about them!"