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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mary Bex

April 6, 2026

5  out of  5
rating by Mary Bex
"I had the pleasure to meet Alice this morning, she set up my beacon for my car, very helpful, and courteous. Thanks Alice"
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Teresa Denton

April 1, 2026

5  out of  5
rating by Teresa Denton
"Patti Souther State Farm is awesome always curious kind and very helpful."
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S Gonzalez

April 1, 2026

5  out of  5
rating by S Gonzalez
"Thank you to all the ladies in the office, especially Kim. She took the time to review my policy and helped me lower the cost. They work hard for their clients and finding the right protection for us."
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Maria Pichowsky

March 31, 2026

5  out of  5
rating by Maria Pichowsky
"These ladies are always so helpful! I’ve never had any issues getting someone on the phone. Additionally, they’ll stay on the phone however long it takes to go through each of my questions. Kimberly handles our policies and is super friendly."
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Steve H

March 31, 2026

5  out of  5
rating by Steve H
"Everyone I have spoken with has been wonderful. Exceptional service!! Highly recommend!!"
We responded:
"Thank you Steve! Our goal is to always give exceptional service!"
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Chae Cherry

March 26, 2026

5  out of  5
rating by Chae Cherry
"Always professional and courteous"
We responded:
"Chea, thanks so much for being with us for all of these years and for your 5 star review!"
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Perry Sims

March 26, 2026

5  out of  5
rating by Perry Sims
"We’ve had the pleasure of having Patti handle our insurance needs for over 23 years, including home, auto, life, rental property and umbrella coverage. What sets her agency apart is the personal touch. I call and a real human that I know and trust always responds. As our lives have changed over the decades, Patti has stayed ahead of our needs, suggesting ways for us to save money and making sure our coverage stays adequate. I highly recommend Patti. Give her a call—you’ll be glad you did!"
We responded:
"Just WoW Perry! Thanks so much for your glowing 5 star review!"
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Hudson Price

March 25, 2026

5  out of  5
rating by Hudson Price
"Great agency, great rates. Shout out Kim."
We responded:
"We do have great rates! Thanks so much for your 5 star review!"
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Stephen Chandler

March 24, 2026

5  out of  5
rating by Stephen Chandler
"Thank you for New products And Help reduce my Insurance. Have a WONDERFUL DAY John. If need more info, I let you know. Stephen Chandler ✌️"
We responded:
"Stephen, thanks so much for your 5 star review!"
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Justin Wells

March 23, 2026

5  out of  5
rating by Justin Wells
"Great experience all around. Was previously with Progressive for auto and Travelers for home. I bundled both with State Farm and received even better coverage on my home by more than $100k (total loss). My total monthly cost for home and auto decreased as well."
We responded:
"Justin, we are so excited to be able to save your money on your insurance. Thanks for your 5 star review!"
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Angela Kelly

March 21, 2026

5  out of  5
rating by Angela Kelly
"Patti Souther- State Farm Insurance Agents The Staff exudes Professionalism and maintains politeness and always helpful.Thank you Kimberly C. Susan and Patti !! A. Kelly"
We responded:
"Angela, thanks so much for your 5 Star review! Our team loves serving you!"
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Bart Sargent

March 19, 2026

5  out of  5
rating by Bart Sargent
"Patti, Susan and the entire team are kind, caring and add a personal touch to customer relationships. Dealing with insurance policies and claims are never at the top of my list for things I enjoy doing, but at Patti Souther, I know my family is well cared for. They listen and work hard to find just the right fit for our coverage needs. Highly recommend."
We responded:
"Bart, Thanks so much for your glowing 5 star review! Thanks so much for your business for all of these years. Our goal is to continue to offer you and your family great customer service."
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Nancy Hurst

March 16, 2026

5  out of  5
rating by Nancy Hurst
"The personal service we get from Patti and her crew is priceless! Having hometown face-to-face agents like we have with them has been a great help when we needed something, and peace of mind when everything is going great!"
We responded:
"Nancy, We appreciate you and Ricky so much for your allowing us to serve you! We love serving you and thanks for the 5 star review!"
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Bonita D.

March 16, 2026

5  out of  5
rating by Bonita D.
"Kim at Patty Souther State farm is one reason State Farm continues to receive my business..as a busy mom Kim is consistently following up with any inquiry I may have had..moreless she allows room to change your mind without being a pushy agent. I appreciate how she conducts herself and values maintaining a rapport with clients."
We responded:
"Bonita, thank you so much for your outstanding review! We are so lucky to have your business and to have Kimberly on our team!"
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Robin Skinner

March 16, 2026

5  out of  5
rating by Robin Skinner
"We are grateful for the wonderful service State Farm has provided our family for over forty years. They provide a wide range of services and are always willing to share their time explaining policy information, updates and benefits. Everyone at Patti Souther - State Farm Office makes you feel like family."
We responded:
"Robin, Thanks so much for being a part of our State Farm Family for over 40 years and for your 5 star review!"
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Cindy Moreno

March 13, 2026

5  out of  5
rating by Cindy Moreno
"I had a very pleasant experience! Kimberly was very kind and patient with my questions. She is very responsive with emails and calls and the process was seamless. I recommend at least calling to get a quote."
We responded:
"Cindy, thanks so much for your 5 star review! Kimberly is the best!"
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Tim Deaton

March 13, 2026

5  out of  5
rating by Tim Deaton
"Customer service is always top notch at Patti Southers' State Farm."
We responded:
"Thanks Tim for your wonderful review. We appreciate your business with us!"
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Jordan Utley

March 13, 2026

5  out of  5
rating by Jordan Utley
"My parents were always State Farm customers, and picked Patti Souther as their agent when we first moved to Monroe in 1992; my mother is still her client to this day. I myself moved out of state for school in 2006 but then back to Georgia in 2019 and didn't have to think twice about becoming a client in my own right. Every single member of the team is warm, friendly, helpful, and outstandingly professional, and they've made every transaction (whether it was an accident, a move, or a new vehicle) completely seamless. There are a lot of insurance companies out there, but if you're with State Farm I don't think you could ask for a better agent and team."
We responded:
"Jordan, Thanks so much for your amazing review! We love serving you and your family."
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Delta Jones

March 12, 2026

5  out of  5
rating by Delta Jones
"The agents at Patti Souther State Farm are reliable, knowledgeable, hard working and courteous. You can't go wrong with this insurance company."
We responded:
"Thanks so much Delta for your wonderful review!"
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Alexis Brown

March 11, 2026

5  out of  5
rating by Alexis Brown
"I had the best experience with Miss Jane Scott at this office. She made everything go smoothly and easy. All while explaining everything thoroughly to ensure that I understand each policy, what everything means, and what to expect! 10 out of 10 experience and I’m so glad that I decided to use their office!"
We responded:
"Alexis, thanks so much for your wonderful review and welcome to our State Farm family! Jane is wonderful!"
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Garrett Knowles

March 10, 2026

5  out of  5
rating by Garrett Knowles
"Chandler was great to work with! He was very knowledgeable and broke down my options to allow me to make the best decision."
We responded:
"Garrett, thanks so much for your 5 star review! Chandler is wonderful to work with!"
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Edwin

March 9, 2026

5  out of  5
rating by Edwin
"Kimberly Causby was efficient and answered all our questions."
We responded:
"Edwin, thanks so much for your 5 star review! "
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Shannon Chandler

March 6, 2026

5  out of  5
rating by Shannon Chandler
"This office is great to work with! Kimberly was very helpful!"
We responded:
"Thanks so much, Shannon for your review and yes, Kimberly is wonderful!"
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Cameron Chandler

March 5, 2026

5  out of  5
rating by Cameron Chandler
"Kimberly has gone above and beyond! By far the easiest switch I have made with an insurance company."
We responded:
"Cameron, thanks for your wonderful review. Kimberly is the best and we are so happy to serve you!"
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Presley Rowe

March 2, 2026

5  out of  5
rating by Presley Rowe
"My parents have been with this group for years now, so I preferred to go with them when getting my first individual policy. Jane helped me navigate the auto insurance process and greatly assisted in getting me ready for my purchase. Thank you very much!"
We responded:
"Jane is wonderful and thanks so much for your 5 star review!"