Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cale Brown

Cale Brown

September 19, 2024

5  out of  5
rating by Cale Brown
"Chandler is my Agent and he save hundreds of dollars on my auto Policy. I switched from progressive and thought I would be stuck paying outrageous rates forever. Chandler is quick to respond, knowledgeable, and friendly to say the least. Thanks to the whole Patti Souther team!"
Profile photo of Sam Stribling

Sam Stribling

August 18, 2024

5  out of  5
rating by Sam Stribling
"I just got an auto policy with Chandler Farmer. He was super easy to work with and thoroughly answered/explained all of my questions. Thank you!"
We responded:
"Sam, thanks so much for your business and your wonderful review! We are super lucky to have Chandler on our team! Patti"
Profile photo of Ashley Phelps

Ashley Phelps

August 16, 2024

5  out of  5
rating by Ashley Phelps
"I recently had to file a claim for myself, and I called the office to see how the process worked, I was helped by Susan. I cannot express enough how patient, supportive, and knowledgeable she was! She went above and beyond to help me, quickly returned my calls, answered all my questions, and even offered to call claims on my behalf when I hit a snag. She texted me with updates, and never made me feel silly for asking questions! I don’t know who your State Farm agent is, but Susan is the best!"
We responded:
"Thanks Ashley for your wonderful review! We appreciate YOU and for choosing us to be your agent. Susan is the best!"
Profile photo of Bill Herbert

Bill Herbert

June 26, 2024

1  out of  5
rating by Bill Herbert
"Customer service used to be great with this office. Unfortunately that service is gone and they are unwilling to help with anything."
We responded:
"Bill, Thanks so much for your wonderful review!"
Profile photo of kim Hicks

kim Hicks

April 6, 2024

5  out of  5
rating by kim Hicks
"Recently opened accounts with State Farm. Chandler Farmer is my agent & has been absolutely wonderful. He's always quick to respond, thorough & helped me get the best possible rates & discounts."
We responded:
"Thank you Kim for your 5 star review. Chandler just celebrated his 1 year anniversary with us and we are so lucky to have him on our team. We appreciate your business and your trust in our agency. Patti"
Profile photo of Lady Libra

Lady Libra

December 11, 2023

5  out of  5
rating by Lady Libra
"I have been with State Farm for quite awhile and I don’t plan on going anywhere. My local team is Awesome! Kim Causby is my go to person there. She keeps everything in order for me. Kim will contact me and make suggestions when we are changing vehicles or need any changes to the policy. She even kept check on us when we were in a major accident. I truly love this type of rapport with my Agency! All of them there show concern. But Kim’s my Favorite!!! 😊"
We responded:
"Thank you so much for your great review and your very kind words about Kimberly! She is fabulous!"
Profile photo of Bettina Hutchings

Bettina Hutchings

October 14, 2023

5  out of  5
rating by Bettina Hutchings
"Great job. Responds fast to all questions. I’m a long time home owners policy holder."
We responded:
"Bettina, Thanks so much for your wonderful review and for being a "long time" customer! We appreciate your business! Patti"
Profile photo of Jim Mitchell

Jim Mitchell

August 25, 2023

5  out of  5
rating by Jim Mitchell
"Patti Souther-State Farm Insurance has been my agent since 1999. Patti and her team have always been there for our family! Three moves, six vehicles, three claims on my teenage daughters truck and even replacing our home's roof. I recently purchased a new truck and Kimberly took care of my insurance with no problems. I highly recommend Patti and her team to everyone. I have moved to Gainesville, GA from Loganville, GA and will continue to use the Patti Souther-State Farm Insurance Agency. Thank you Patti and team."
We responded:
"Thanks so much for your wonderful review! We are so fortunate to have you and Cheryl in our State Farm family for all these years!"
Profile photo of Daniel Brock

Daniel Brock

July 18, 2023

5  out of  5
rating by Daniel Brock
"Patti and her staff are very professional and Patti goes out of her way to make your insurance experience very pleasant and explains it step by step"
We responded:
"Welcome to our Agency! Jane was delighted to work with you! I am looking forward to meeting you! "
Profile photo of Laine Hunstein

Laine Hunstein

May 15, 2023

5  out of  5
rating by Laine Hunstein
"The Patti Souther State Farm agency is one of the best firms I have had the pleasure of knowing and representing us for our home/auto insurance. They are professional and efficient while at the same time very courteous and always available. Most of my dealings have been with Susan who is a definite asset. I would highly recommend Patti Souther and her staff for any insurance needs."
We responded:
"Laine, thanks so much for your glorious review! Susan is fabulous and we appreciate your business with us so much! Patti"
Profile photo of Amber Kempner

Amber Kempner

May 3, 2023

5  out of  5
rating by Amber Kempner
"I have been reaching out to Patti Souther's office for the past several years and Kimberly is AMAZING. She is so accommodating and has walked me through understanding my insurance needs without ever pushing or overselling me. She is truly one of the best insurance agents I have ever worked with. I highly recommend working with Patti Souther and her staff."
We responded:
"Oh my gosh! Thank you for your absolutely wonderful review! We appreciate your business and yes, Kimberly is fabulous!"
Profile photo of josh hirzel

josh hirzel

February 27, 2023

5  out of  5
rating by josh hirzel
"Patti Souther is the best insurance agent around. Her staff is beyond exceptional. I deal with Susan, Joy, Kimberly, and Jane the most and it’s never an unpleasant experience. That could be adding a new vehicle, dealing with an accident, or even as far as trying to just lower your monthly cost, this team is there to help and can get the job done. I moved to the other side of GA and still refuse to find a new agent bc of how great this team is. If you’re looking for an insurance company that cares about you, this is the place you need to be."
We responded:
"Wow! Thanks Josh for your awesome review! We appreciate your business so much ."
Profile photo of Karen Crane

Karen Crane

February 16, 2023

5  out of  5
rating by Karen Crane
"Patti Souther State Farm and her Staff are by far the best insurance company I have ever delt with. They made my claim process so smooth and easy. What they say is what they deliver Promptly. NO lagging on there end either. Highly recommend her and her team. 👍"
We responded:
"Karen, Thanks so much for your wonderful review! We are thrilled to be your State Farm Agent and we are so glad that your claim experience went smoothly! "
Profile photo of sandra hay

sandra hay

February 13, 2023

5  out of  5
rating by sandra hay
"I am a State Farm policy holder and live in Florida. My dad, who recently passed away was a State Farm policy holder for many years. As executor of his will, I am responsible for making sure his wishes are carried out the way he wanted. I contacted Susan Blair when my dad passed away and speaking to her made my heart warm. She talked about him as if he was a member of the family. I appreciate appreciate the fact that I can contact her anytime and she is so kind and compassionate always. I am so lucky that my dad had caring people he could count on. Even though my dad is no longer here, I can still count on Susan to help me through things. I am thankful for her."
We responded:
"Susan is fabulous! Thanks so much for your kind words. Your Dad was so very special to us all!"
Profile photo of Patrick Butler

Patrick Butler

January 29, 2023

5  out of  5
rating by Patrick Butler
"Patti and her team are wonderful to work with, friendly and professional."
We responded:
"Thank you, Patrick for being a LONG TIME and valued customer! We truly appreciate your business. "
Profile photo of Mickey Hutcheson

Mickey Hutcheson

November 29, 2022

5  out of  5
rating by Mickey Hutcheson
"I must say, I love working with this office and staff. At 52 years old I've had lots of insurance needs from auto, boat, to homeowner and rental property. This has been my best insurance experience yet. 5 stars all day long!!"
We responded:
"Thank you so much for your wonderful review! We are so very lucky to have earned your business and have you in our State Farm Family!"
Profile photo of Tracie Via

Tracie Via

September 20, 2022

5  out of  5
rating by Tracie Via
"Kimberly has been the most professional and greatest agent that I have ever worked with. She is extremely honest, helpful, and super knowledgeable. Great office with great people!"
We responded:
"Thank you Tracie for your glowing review of Kimberly! She is a joy to have on our team! We appreciate your business so much."
Profile photo of Carrie Scarborough

Carrie Scarborough

September 6, 2022

5  out of  5
rating by Carrie Scarborough
"Worked with Susan Blair on an insurance claim for a client of hers. She was helpful and professional. She worked very hard to get her clients what they needed in order to get the repairs done quickly and correctly. Look forward to working with her again in the future."
We responded:
"I agree, Susan is wonderful! Thanks so much for your kind remarks and we are looking forward to working with YOU in future, too."
Profile photo of Mary Moore

Mary Moore

August 16, 2022

5  out of  5
rating by Mary Moore
"I want to thank Susan Blair for all her help and thoughtfulness she showed.I thought I had a roof leak it turned out to be my upstairs A/C leaking through the ceiling.She guided me through the steps I needed to take. I found the dripping at 11:00p.m. on Sat. after a rain storm so I automatically thought I had a roof leak.On Sunday I called Barrelle roofing at noon the owner Kevin was at church and said he would come as soon as he could.He was very quick to check on it.He found it was a drain line. It is great to find such helpful people. Susan gave me the number to call for the cleanup as my ceiling had come down. Rainbow International of Athens has been fantastic. If you need Insurance don't hesitate to call Patti Souther State Farm....they will take great care of you! Thanks Mary Jane Moore"
We responded:
"Mary Jane, Thanks so much for your 5 star review and for your business ALL these years! Susan is great and taking care of our customers is what she does best! Kevin and his team at Barrelle Roofing and Rainbow International all do a fabulous job and we are pleased that they were able to get everything taken care of!"
Profile photo of Barbara Griffieth

Barbara Griffieth

August 1, 2022

5  out of  5
rating by Barbara Griffieth
"I have been a customer of Patti Souther State Farm for 33 years and have always been treated with the utmost respect from the staff. Susan Blair is always so pleasant and professional. Patti keeps my family informed of any new changes."
We responded:
"Barbara, Thanks so much for your glowing review! My office manager, Susan, is the BEST! We really appreciate your business for ALL of these years!"
Profile photo of Johnny Smith

Johnny Smith

July 22, 2022

5  out of  5
rating by Johnny Smith
"They are a great insurance company I would recommend them to anyone"
We responded:
"Johnny, Thanks so much for your wonderful review and your business!"
Profile photo of Amber Cohran

Amber Cohran

July 21, 2022

5  out of  5
rating by Amber Cohran
"Love this office and their people! Always super helpful, friendly and kind!"
We responded:
"Amber, We really appreciate your wonderful review! Thanks so much for being in "Our State Farm Family"!"
Profile photo of Amy Kitchens

Amy Kitchens

July 6, 2022

5  out of  5
rating by Amy Kitchens
"Everyone at Patti Souther State Farm office has gone above and beyond to help me with my insurance needs. They are the BEST!! Give them a Call."
We responded:
"Amy, Thanks so much for your wonderful review! We appreciate your business and friendship for almost 30 years now!"
Profile photo of Jodi York

Jodi York

July 1, 2022

5  out of  5
rating by Jodi York
"Patti Souther's office has handled our business and personal insurance needs for nearly a decade. Her staff is very knowledgeable and quick to provide quality service. Special shout out to Kim and Susan who have been my points of contact through the years!"
We responded:
"Jodi, Thanks so much for your wonderful review! I agree with you, Kim and Susan are fabulous!"
Profile photo of Jennifer Borus

Jennifer Borus

June 30, 2022

5  out of  5
rating by Jennifer Borus
"I have had my insurance policies with Patti Souther and her team for over 20 years. Throughout the years they have always been so extremely helpful with everything that has come up in life. They go over and above to review my policies to ensure that I have the approproprite coverages and that I am receiving the max discounts that would be available to me. If I ever have a question or need anything, they are always responsive, helpful and caring. The team is truly amazing and I know that I can always count on them whenever I need them!"
We responded:
"Jennifer, Thank so very much for your wonderful review! We are so glad to have you in our State Farm Family!"