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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Leighan Godard

February 6, 2026

5  out of  5
rating by Leighan Godard
"John was amazing! He's was very informative and took the time to go over every detail when swapping cars out on my insurance policy. I'd absolutely recommended John and the entire staff!"
We responded:
"Thanks Leighan! John is amazing!"
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Penny Ingram

February 5, 2026

5  out of  5
rating by Penny Ingram
"I call this morning for homeowners insurance Kim was great after talking with her not only do I have homeowners insurance but also auto insurance. I did not feel rush Kim answer all my questions and help me thru it all."
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Lori

February 5, 2026

5  out of  5
rating by Lori
"I was contacted by John regarding some new homeowners insurance addendums. I had expected that the conversation would all be over my head, but he made me comfortable. He explained them one by one and answered any questions that I might have? I told him that I wanted time to review & get my daughter's input. Because I am on disability, my income is very limited. We set up a follow up phone call & told me I could contact him with any questions. Very pleased ! Thanks, John"
We responded:
"Lori, thanks so much for your 5 star review! John is truly remarkable in giving top notch customer service! "
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pedanner Freeman

February 2, 2026

5  out of  5
rating by pedanner Freeman
"The young man was nice to help assist me with my problem ."
We responded:
"Thanks so much for 5 star review!"
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Tonya Coach

December 17, 2025

5  out of  5
rating by Tonya Coach
"This team no matter which individual has assisted me with my policy has been top notch. EVERYONE has handled my inquiries, policy changes and request in a swift painless manner making my tasks simple to accomplish thank you all for making life just a little bit easier."
We responded:
"Thanks so much for your 5 star review! All of our team members are remarkable and we are so fortunate to have your business!"
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Frank Hilton

December 5, 2025

4  out of  5
rating by Frank Hilton
"We have been very appreciative of Patti and her staff for many years! The coverage includes multi-car and Homeowners' policies with many options to our satisfaction. Many thanks to you!"
We responded:
"Thanks Frank for your 5 star review! We value your business so much!"
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Heather Moore

December 3, 2025

5  out of  5
rating by Heather Moore
"Everyone there is so helpful. I had a car accident and they helped immensely!"
We responded:
"Our team loves to help our customers at claim time! That is when you truly need us the most! Thanks for your 5 star review!"
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Jason Mcgee

November 17, 2025

5  out of  5
rating by Jason Mcgee
"Professional and always helpful"
We responded:
"Thank you Jason for your 5-star review!"
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RICK SLOUF

November 4, 2025

5  out of  5
rating by RICK SLOUF
"Very helpful"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Melody Moon

October 23, 2025

5  out of  5
rating by Melody Moon
"State Farm is always great! Kimberly Causby is always so knowledgeable & helpful!! Great Job Patti !!"
We responded:
"Thank you for your 5-star review! Kimberly is great and my team and I are happy that you trust us with your business!"
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Tiffany Todd

October 16, 2025

5  out of  5
rating by Tiffany Todd
"We love this team. We have been customers for 20+ years and they are always so polite and quick to help when we call. Kimberly and Susan are the best!! Everyone in this office is so kind."
We responded:
"Thank you Tiffany for your 5-star review! Kimberly and Susan are the best! We appreciate your business for All these years!"
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Marla Riley

October 2, 2025

5  out of  5
rating by Marla Riley
"The Souther Agency was highly recommended to me and I’m so glad they were! I’ve found them to be so friendly and helpful. A pleasure to work with and a lovely agency! Thank you!"
We responded:
"Marla thank you so much for your 5-star review! We absolutely love getting referrals and are thrilled that you are getting our top notch service! "
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Ambreuna Battle

September 30, 2025

5  out of  5
rating by Ambreuna Battle
"I Appreciate John for walking me through the process of getting my brand new car insured. Thanks John ! You are so helpful & I appreciate you ."
We responded:
"Thank you so much your kind words! We hope you love your new car!"
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Hermann

September 22, 2025

5  out of  5
rating by Hermann
"Chandler Farmer is an excellent and concise agent, and helped me and my mother cut our premiums in half, with an apples-to-apples policy to boot."
We responded:
"Thank you Herman! We appreciate your business so much!"
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Christa Windham

September 17, 2025

5  out of  5
rating by Christa Windham
"I spoke with John and he explained and took his time for me to understand more about the policy the increase etc he is a great addition to your office"
We responded:
"We are thrilled to have John on our team. Thanks for you kind words and thank you so much for trusting us with your business!"
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Marcia Spence

September 10, 2025

5  out of  5
rating by Marcia Spence
"We've had only great experiences since moving and choosing these great ladies! Whatever you need, they take care of it quickly!"
We responded:
"Marcia, thanks so much for your 5 star review! We are delighted to help you with all of your insurance needs."
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theLANGLEYfiles

September 4, 2025

5  out of  5
rating by theLANGLEYfiles
"Jane and the entire team at Patti Southern State Farm always takes the time to help promptly with any questions or insurance needs. Thorough, patient, and always with a smile. Having Jane in our corner give us great peace of mind!"
We responded:
"Thank you so much for your 5star review! Jane is wonderful and we appreciate your business!"
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Karen Roberts

August 28, 2025

5  out of  5
rating by Karen Roberts
"Kimberly in this office was very helpful, easy to talk to, and she remembered to call me back even a month later to switch my policy from another state."
We responded:
"Karen, thanks so much for your 5 Star review. Kimberly is great and so helpful! We appreciate your !"
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Rachel Ramos

August 26, 2025

5  out of  5
rating by Rachel Ramos
"We love the team at Patti’s office! Kimberly is absolutely phenomenal! We have had our life insurance with them for forever, and today because of Kim’s professionalism and follow up we now have our autos with them as well, AND with better coverage at a lower rate!! Thanks Kim!!!"
We responded:
"Rachel, thank you so much for your 5 star review! Kimberly is phenomenal! We appreciate your business so much!"
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Pam Parrish

August 14, 2025

5  out of  5
rating by Pam Parrish
"My husband and I have been with Patti Souther State Farm for many years and have multiple policies with this group. Patti and everyone in the office with her are knowledgeable, efficient, friendly and always put their customers first. Highly recommend!"
We responded:
"Pam & Bill, we appreciate your business with our agency for so long! "
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Brandon Alexander

August 14, 2025

5  out of  5
rating by Brandon Alexander
"Patty Souther State Farm in Monroe, GA is is a fantastic group of professionals. I had the pleasure of meeting Chandler Farmer when my wife and I were relocating here from MD. He took the time to understand our needs, clearly explained our options for coverage, and found the right coverage at a great value. Chandler is responsive, professional, and genuinely cares. I highly recommend Chandler. Give him a call."
We responded:
"Brandon we are so excited to have you and your wife in our Agency! Welcome to the Monroe area and thanks for the kind words about Chandler. We think he is pretty great, too!"
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Carie Jane

July 30, 2025

5  out of  5
rating by Carie Jane
"I’ve been with State Farm for over a decade, and I can’t say enough great things about the team at Patti Souther State Farm—especially my incredible agent, Kimberly Causby. From auto and life insurance to homeowners coverage, Kimberly has consistently gone above and beyond to make sure my policies are tailored to my needs. She is always quick to respond, answers every question thoroughly, and makes sure I’m getting the best discounts available. I’ve never once felt like just a number—Kimberly truly cares and it shows in the way she treats her clients. If you’re looking for an agent who is knowledgeable, personable, and genuinely dedicated to helping you protect what matters most, I highly recommend Kimberly Causby and the entire team at Patti Souther State Farm."
We responded:
"Carie, Thank you so much your glowing review! We love having you in our State Farm Family."
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monique

July 28, 2025

5  out of  5
rating by monique
"My experience was done with a well trained Rep. Jane Scott, whom guided me in my decision making in a tediously and timely manor. Like a Good neighbor STATE Farm was there."
We responded:
"Monique, Jane is wonderful and we appreciate so much having you in our State Farm family!"
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Elaine Oakes

July 24, 2025

5  out of  5
rating by Elaine Oakes
"I have never had a bad experience with the staff here. They all are friendly and go out of their way to be helpful. I recommend this agency highly. Thank you for all you do."
We responded:
"Thanks, Elaine for you wonderful review. Thanks so much for your business!"
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Ashley Escandon

July 23, 2025

5  out of  5
rating by Ashley Escandon
"ALL THE LADIES at Patti Souther are so KIND & HELPFUL! I appreciate all their knowledge, guidance and honesty. Thank you for being there for me and my family!"
We responded:
"Ashley, thanks so much for your 5 star review! Welcome to our Stste Farm family!"