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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Demira Jakupovic

February 20, 2026

5  out of  5
rating by Demira Jakupovic
"John helped me get my renter’s insurance squared away quickly and efficiently! It was a very affordable rate and the process was easy and he answered every question that I had!"
We responded:
"Demira, thanks so much for your review! We work hard to provide the very best service!"
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Chris Ray

February 20, 2026

5  out of  5
rating by Chris Ray
"I appreciate their help in navigating the insurance world. They have always been honest and supportive of my insurance needs. Very responsive and gave me options when I needed them. I would highly recommend their services to anyone."
We responded:
"Chris, thanks so much for your wonderful review!"
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carl miller

February 19, 2026

4  out of  5
rating by carl miller
"State Farm has been good to me, while other companies are over charging, State Farm always notified me of every discount. Thank you for carrying about your customers"
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Shelley Bronaugh

February 19, 2026

5  out of  5
rating by Shelley Bronaugh
"Patti and her staff are very knowledgeable and helpful in making sure we have the coverage we need while also getting all the eligible discounts. The service is very personal!"
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Ray Frick

February 17, 2026

5  out of  5
rating by Ray Frick
"Great insurance agency. Kimberly is the best!"
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Pablo Araujo

February 17, 2026

4  out of  5
rating by Pablo Araujo
"great service since day one. I have had the same company for for over 13 years. Always willing to assist"
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David Josef

February 14, 2026

5  out of  5
rating by David Josef
"Kim at State Farm made switching from my old company super easy. She was friendly, quick to respond, and explained everything clearly. Great experience!"
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Jack James

February 13, 2026

5  out of  5
rating by Jack James
"Very professional personalised service . Friendly and easy to work with. Great experience over all."
We responded:
"Jack, Thank you so much for your wonderful review! It is great having you in our State Farm Family."
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Charlie Hinely

February 10, 2026

5  out of  5
rating by Charlie Hinely
"We have been with State Farm for over 60 years and with Patti Souther since we moved to Monroe 23 years ago. The entire office staff is friendly, professional, knowledgeable and very helpful; always willing to listen, answer questions, and offer advice tailored to us. We have several policies with them, and they always make sure we are getting the best service, coverage and discounts available to us. I usually work with Susan, and she has been a lifeline when I have an insurance question! She answers my questions usually while we are on the phone or, if need be, will willingly do any research necessary and get back with me as soon as possible. Their customer service is top-notch, and we would highly recommend Patti and her agency. You won't regret it."
We responded:
"Our team and State Farm value having you and Wanda with us for so long! Thanks so much for your wonderful 5 star review!"
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James Hughett

February 10, 2026

5  out of  5
rating by James Hughett
"Patti and her entire staff have been extremely helpful and responsive whenever I have called."
We responded:
"James, We are thrilled to have you with Patti Souther State Farm Agency! Thanks so much for your great review!"
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Leighan Godard

February 6, 2026

5  out of  5
rating by Leighan Godard
"John was amazing! He's was very informative and took the time to go over every detail when swapping cars out on my insurance policy. I'd absolutely recommended John and the entire staff!"
We responded:
"Thanks Leighan! John is amazing!"
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Penny Ingram

February 5, 2026

5  out of  5
rating by Penny Ingram
"I call this morning for homeowners insurance Kim was great after talking with her not only do I have homeowners insurance but also auto insurance. I did not feel rush Kim answer all my questions and help me thru it all."
We responded:
"Wonderful news! Kimberly is awesome and we are so glad to have you on board with Patti Souther Stste Farm!"
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Lori

February 5, 2026

5  out of  5
rating by Lori
"I was contacted by John regarding some new homeowners insurance addendums. I had expected that the conversation would all be over my head, but he made me comfortable. He explained them one by one and answered any questions that I might have? I told him that I wanted time to review & get my daughter's input. Because I am on disability, my income is very limited. We set up a follow up phone call & told me I could contact him with any questions. Very pleased ! Thanks, John"
We responded:
"Lori, thanks so much for your 5 star review! John is truly remarkable in giving top notch customer service! "
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pedanner Freeman

February 2, 2026

5  out of  5
rating by pedanner Freeman
"The young man was nice to help assist me with my problem ."
We responded:
"Thanks so much for 5 star review!"
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Tonya Coach

December 17, 2025

5  out of  5
rating by Tonya Coach
"This team no matter which individual has assisted me with my policy has been top notch. EVERYONE has handled my inquiries, policy changes and request in a swift painless manner making my tasks simple to accomplish thank you all for making life just a little bit easier."
We responded:
"Thanks so much for your 5 star review! All of our team members are remarkable and we are so fortunate to have your business!"
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Heather Moore

December 3, 2025

5  out of  5
rating by Heather Moore
"Everyone there is so helpful. I had a car accident and they helped immensely!"
We responded:
"Our team loves to help our customers at claim time! That is when you truly need us the most! Thanks for your 5 star review!"
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Jason Mcgee

November 17, 2025

5  out of  5
rating by Jason Mcgee
"Professional and always helpful"
We responded:
"Thank you Jason for your 5-star review!"
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RICK SLOUF

November 4, 2025

5  out of  5
rating by RICK SLOUF
"Very helpful"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Melody Moon

October 23, 2025

5  out of  5
rating by Melody Moon
"State Farm is always great! Kimberly Causby is always so knowledgeable & helpful!! Great Job Patti !!"
We responded:
"Thank you for your 5-star review! Kimberly is great and my team and I are happy that you trust us with your business!"
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Tiffany Todd

October 16, 2025

5  out of  5
rating by Tiffany Todd
"We love this team. We have been customers for 20+ years and they are always so polite and quick to help when we call. Kimberly and Susan are the best!! Everyone in this office is so kind."
We responded:
"Thank you Tiffany for your 5-star review! Kimberly and Susan are the best! We appreciate your business for All these years!"
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Marla Riley

October 2, 2025

5  out of  5
rating by Marla Riley
"The Souther Agency was highly recommended to me and I’m so glad they were! I’ve found them to be so friendly and helpful. A pleasure to work with and a lovely agency! Thank you!"
We responded:
"Marla thank you so much for your 5-star review! We absolutely love getting referrals and are thrilled that you are getting our top notch service! "
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Ambreuna Battle

September 30, 2025

5  out of  5
rating by Ambreuna Battle
"I Appreciate John for walking me through the process of getting my brand new car insured. Thanks John ! You are so helpful & I appreciate you ."
We responded:
"Thank you so much your kind words! We hope you love your new car!"
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Hermann

September 22, 2025

5  out of  5
rating by Hermann
"Chandler Farmer is an excellent and concise agent, and helped me and my mother cut our premiums in half, with an apples-to-apples policy to boot."
We responded:
"Thank you Herman! We appreciate your business so much!"
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Christa Windham

September 17, 2025

5  out of  5
rating by Christa Windham
"I spoke with John and he explained and took his time for me to understand more about the policy the increase etc he is a great addition to your office"
We responded:
"We are thrilled to have John on our team. Thanks for you kind words and thank you so much for trusting us with your business!"
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Marcia Spence

September 10, 2025

5  out of  5
rating by Marcia Spence
"We've had only great experiences since moving and choosing these great ladies! Whatever you need, they take care of it quickly!"
We responded:
"Marcia, thanks so much for your 5 star review! We are delighted to help you with all of your insurance needs."